7 Reasons Why Medicare Advantage Plans Are Bad: Don't Be Fooled
Having worked with Medicare beneficiaries since 2010, I highly recommend that all beneficiaries choose a Medigap or Medicare Supplement plan for their rich, comprehensive benefits compared to Medicare Advantage.
However, I do understand that it’s not always an easy decision based on the cost of a Medicare Supplement premium compared to Medicare Advantage.
Hi, my name is Mark Prip. I’ve been a licensed insurance broker for 14 years. I want to show you what I have witnessed firsthand in the Medicare world. I will provide proof of what my office has experienced working with thousands of Medicare beneficiaries over the last 14 years.
I think there are seven important moving parts of a Medicare Advantage plan that affect every single beneficiary:
- Prior authorizations = denied care
- Advertising freebies
- Goverment reimbursement roller coaster
- Frequent provider disputes
- High out-of-pocket costs
- Annual plan changes
- 12-month contracts
Full disclaimer: I have both Medicare Supplement and Medicare Advantage clients.
Let’s jump right in.
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A note about sources:
I’m going to list all sources at the bottom of this page for you to click on and view if you want – or you can take my word for what I’m referencing. I’ll always provide resource links for everything that I’m showing you.
#1. Prior Authorizations = Denied Care
#1 is a hot-button topic right now; prior authorizations = denied care.
The first screenshot below is from the Kaiser Family Foundation, a very reliable source. They conduct in-depth studies on the Medicare market and provide extensive supporting evidence for their reports.
The first thing I’ve highlighted above is that over 2 million prior authorization requests were fully or partially denied by Medicare Advantage insurers, which are basically Medicare Advantage insurance companies. Only 11% of prior authorization denials were appealed.
That means more than 35 million prior authorization requests were submitted, over 2 million were denied, and just 11% of denials were appealed (fought against). On paper, that looks good, right? 35 million went through, 33 million were approved, and 2 million were rejected.
Okay, here’s the problem with that: when a prior authorization request is required, that equals delayed care and time delays; let me explain why with the below scenario:
Something happens to you. You go in the hospital. They say, okay, we figured out what’s wrong. Let’s go ahead and do this procedure.
Hit the brakes! You got a prior authorization.
So now you’re sitting in a hospital bed (or wherever you may be) waiting for that prior authorization process to go through. Even if it goes through and is approved, it means delayed care at some level.
According to Kaiser, prior authorization requests are more common among certain Medicare Advantage firms or companies. Again, most prior authorizations are approved. However, the waiting and the fact that they’re there as gatekeepers will cause time delays for you.
Coincidently as I was writing this article, we received this call at our office, and I wanted to share the details with you: 
The caller stated that her mother has Blue Shield Medicare and was denied therapy after a stroke. She needs to know what the policy covers to get a nurse to help her mother.
It doesn’t say what Medicare plan she has, but I’m 95% certain it’s Medicare Advantage because Medicare Supplement plans do not have or require prior authorizations.
Please note I blocked out confidential information from the caller.
This call is a perfect real-life example of how prior authorizations negatively affect people. The delays and complications they cause only lead to unnecessary stress and frustration.
#2. Advertising Freebies
#2 on the list is that many Medicare Advantage companies offer their members freebie benefits that are very alluring.
Here’s a billboard advertisement from Humana:
If you have Medicare and Medicaid, you can get up to $1,800 a year for eligible groceries, rent, utilities, and more? What’s not to love?
Don’t get me wrong. These free grocery benefits can benefit many low-income beneficiaries. However, I strongly advise: do not select a plan just because the plan offers these free ancillary benefits.
We’re trying to get people to enroll in a health insurance plan geared towards initially catastrophic coverage, which is why health insurance was developed—to prevent people from going bankrupt.
Now, people are enrolling in these plans with no idea about prior authorizations or how Medicare Advantage plans work. They’re falling for Humana’s $1,800-a-year grocery benefit.
It’s the same with Aetna’s advertisements, offering a monthly allowance on a prepaid card to pay for healthy food:
At least Aetna is trying to encourage you to take care of your health in the process.
But here’s my suggestion: be aware that these benefits will be the first ones to get cut when the plans change yearly because that’s how Medicare Advantage plans work.
Every year, they receive notice of how much the government is going to reimburse them, and then they decide what benefits they can offer or what benefits they need to take away. So, these free things will most definitely be the first things to go.
I’ve been in annual insurance company training meetings for 14 years, so I’ve seen 14 years of companies saying:
- “This year, we have a grocery allowance!”
- The following year: “well, we did away with the grocery allowance, now we’ll give you a free ride to the doctor!”
- The next year: “well, we got rid of the free doctor rides, now we’re going to give you discounts on dental!”
So these low-hanging fruit perks—I cannot emphasize this enough—do not enroll in a plan because of this. It should not be the core foundation of your medical care. It’s just a free benefit. Moving on.
#3. Government Reimbursement Roller Coaster
My third point is the government reimbursement roller coaster ride. What does that mean?
That means that every twelve months, during the Annual Election Period or Open Enrollment Period (October 15th-December 7th), Medicare, or the government, decides how much they will reimburse companies.
So, that number can go up, and they pay insurance companies a lot more, and then you see things like free groceries come into the picture. But that amount can go down the following year when you see the free groceries removed.
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Open Enrollment Tip:
- You can begin to shop Medicare plans for the first two weeks in October; you just can’t enroll until October 15th.
My greatest frustration with Medicare Advantage plans is that they are filled with moving parts that no agents are talking about. The advertisements are not talking about it. Everything is about enroll, enroll, enroll for a free plan with these silly free benefits.
No one is talking about the hard reality of the elderly population getting on these plans for medical care and then being denied, kicked off, or having their network changed. The government reimbursement roller coaster is very real. And it happens every year.
Sometimes, nothing changes, which is great. Other times, your premium may go up a little bit, your co-pays could go up, or a prescription may no longer be covered or moved to a higher tier.
In the end, it’s all about money behind the scenes.
#4. Frequent Provider Disputes
Let’s move on to discuss frequent provider disputes, another moving part of a Medicare Advantage plan that can affect its members in a huge, negative way.
Back in 2012, we witnessed UnitedHealthcare and the BayCare system get into a claims dispute here in Florida. They sent letters to over 400,000 people saying, “We’re not going to be in network with UnitedHealthcare anymore.”
Here’s an article by Bay News 9 referencing the dispute:
“They are not paying us what they owe.” UnitedHealthcare is saying, “you’re not paying us enough”.
It becomes a tug-of-war in reimbursement money, and you, as the member, are sitting on the sidelines praying that the scheduled care you have, or all your doctors in medical care that you see in the network, will still be in network.
We moved 750 people in about three weeks from UnitedHealthcare to a Blue Cross plan, which was still a network with UnitedHealthcare.
That was the most chaotic year we’d ever seen. The phone rang 24 hours a day, with people needing to get off the UnitedHealthcare plan onto a plan that was still in the BayCare network.
I’m going to jump forward to 2022. Below is from the Mayo Clinic. Mayo Clinic has never been fond of Medicare Advantage plans, but during the 2022 Open Enrollment Period, they sent reminder letters out to their members in Florida and Arizona to suggest they enroll in Original Medicare with a supplement:
January 2024: A Kentucky Hospital, Baptist Health, ends contracts with two more Medicare Advantage carriers (which were Humana and UnitedHealthcare):
And probably the biggest news towards the end of 2023 was when Scripps Medical Group in San Diego, California, abruptly decided to stop taking all Medicare Advantage plans in all medical facilities:
I use this example to encourage you not to take my word for it. I went to Google, typed in “cancels Medicare Advantage plans”, clicked the News tab, and here’s what you’ll get:
You’re going to see all the new headlines throughout the country. Two Scripps Health groups are dropping Advantage in California. A big, big thing.
So take some time to do that research and see what you come up with.
#5. High Out-Of-Pocket Costs
#5 on my list is high out-of-pocket costs. What does that mean to you?
No one talks about a Medicare Advantage plan having an out-of-pocket limit. These plans are sold because they’re free or low premium or have grocery benefits. What they don’t tell you about is that you have co-pays, or 20%, for many services.
So if you have a catastrophic year, let’s say you have $200,000 in medical bills; in 2024, the maximum out-of-pocket for Medicare Advantage plans can be as high as $8,850 (that you’re responsible for).
You can always Google these out-of-pocket maximums to ensure you have accurate info:
You get there by paying your co-pays or percentages on the Advantage plan. On a Medigap plan, I took Medigap Plan G; the only out-of-pocket expense you have is your Medicare Part B deductible. The above screenshot shows the 2023 Part B deductible. It’s a little bit more now, but not much at all.
You may argue and say, “Medicare Plan G has better coverage, but it’s more expensive per month.” It is. It will cost you a monthly premium, but everything I’ve talked to up until this point will not be part of a Medigap Plan G benefit.
There are no prior authorizations, provider disputes, or government reimbursement rates. The only thing we ever talk to our Medicare Supplement clients about in ongoing reviews is rate changes. The reality is that all insurance premiums are going to go up—home, auto, boat, condo, health insurance, and life insurance—there’s no way around that.
The difference is that with a Medigap plan, you have network freedom to go anywhere Original Medicare is taken. You can travel. You can go anywhere you want in the country that takes Original Medicare Part A and B, and then the Supplement plan is automatically taken.
There are no networks unless you’re on the old select plans, which are not around very much anymore.
#6. Annual Plan Changes
I’ve touched on this before, so I won’t spend too much time here. People get on these Medicare Advantage plans and think:
“Okay, I’ve just turned 65, I got on Medicare, I picked an Advantage plan, and I’m gonna put it all in the file cabinet, and it’s all done.”
Not so fast on a Medicare Advantage plan. All the working parts that I’ve discussed—everyone is susceptible to those.
There are many moving parts behind the scenes with Advantage, and I can’t give you another example of an insurance policy with that many working components. It’s not like that with Medigap; it’s not like that with auto insurance, homeowners, dental, or vision—there’s nothing like it.
#7. 12-Month Contracts
As I mentioned previously, #7 on the list is that all Medicare Advantage plans are 12-month contracts.
Really, you’re dealing with a temporary 12-month policy with a Medicare Advantage plan because the policy goes from the Annual Election Period to the Annual Election Period.
Some people get on an Advantage plan and experience very little change, year after year. But you are still in that system and in that change process, so you do need to make sure you review.
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Important!
- Continue to make sure your doctors are still in network, your prescriptions are still covered, your co-pays are still affordable, and your premium is still within your budget range.
Final Thoughts: Advantage vs. Supplement
If you are looking at the difference between a Medicare Advantage and a Supplement plan, I hope I gave you some behind-the-scenes knowledge of what to expect.
When someone calls our office and says, “I’m new to Medicare; I need help finding a plan,” 99% of people are very confused and don’t know what they want.
They’re seeing massive marketing and advertisement for Medicare Advantage plans and very little advertising for Medigap—because Medigap is not as profitable for insurance companies. Also, the commission paid to an insurance agent is far less on a Medigap plan than on a Medicare Advantage plan.
My piece of advice for you to remember:
A good agent should ask you questions. In our office, we have a fact-finding process, so we want to know:
- How often do you go to the doctor?
- Are you okay with referrals?
- Do you need to travel?
- Are you okay if you can only get care in your region or your county?
- How many prescriptions do you take?
- When I tell you about an Advantage plan and then a Medicare Supplement – which one do you prefer?
This industry is heavily biased toward Medicare Advantage, and it’s just flat-out wrong. A Medicare beneficiary deserves to know their options with both plans so they can decide. They should not be shoved into these Advantage plans, lured in with free stuff, or not advised on the negotiations between Medicare and the companies and the provider disputes.
Every agent should tell you everything I’ve told you in this article at the time of product presentation. That’s just the bottom line. You should be a brainiac – smart in a simple way – when you’re done with a call about your two avenues.
If you have questions, call or email us. We’d be happy to help in any way. I hope this page helps you make a better decision on your Medicare journey. Thank you.
Sources
- Bloomberg Law | Kaiser Family Foundation | Bay News 9
- Medpage Today | Kentucky Lantern | KFMB San Diego
FAQs
