Our Plans Start with People

At Policy Guide, we strive to know our clients personally, so that we can guide them on the right insurance path.

Selecting healthcare policies (particularly Medicare) can feel daunting, especially if you’re new to the process. “Do I need a Medicare Supplemental plan? How do I compare quotes? Can I get help with prescription medication?”

The more we understand our clients and where they’re coming from, the better we can help answer these and other complicated questions.

On the same note, we feel you should know a little about us and our story.

A Small Business Grows

Policy Guide founders Mark Prip and Matt Kiggins didn’t set out to build an insurance business. It happened somewhat accidentally.

Mark entered the insurance industry in 2003 as a newlywed selling Florida Blue plans out of Pensacola. Five years later, Matt and his wife decided to move to Pensacola from Nashville. The two decided to join forces professionally, and they haven’t looked back.

The team quickly realized that with an online presence, they could reach more people and make the insurance search process easier for clients. Clients could be comfortable having those critical conversations from the comfort of their homes, rather than coming into an agency. Building on these principles, Policy Guide was officially born in 2009.

Customers began turning to Policy Guide for its convenient online options. Mark’s father, Niels, next joined the team, and proved to be a major asset to the company. In their first year, all three agents ranked as Top 10 producers for Florida Blue.

A few years later, Policy Guide shifted its focus to Medicare. While others didn’t think the senior market would be comfortable with a virtual agency, Policy Guide felt differently, and they went on to prove their theory. Medicare beneficiaries began finding them online and were grateful to turn to Policy Guide for its trusted insights and honest advice.

The agency has continued to grow and bring more caring agents onto the team.  Policy Guide agents truly find purpose and joy in helping people work through Medicare options. They appreciate getting to know their clients, their circumstances and their needs. As they like to say, they’re not in the business of selling insurance; they’re in the business of selling solutions.

Our Team


Owner Operator

Meet Matt

Owner Operator

Meet Mark

Insurance Guide

Meet Leighton

Insurance Guide

Meet Josh

Insurance Guide

Meet Niels